IMPROVYN REFUND POLICY

Effective Date: June 25, 2026

This Refund Policy explains how refunds, returns, and exchanges are handled for purchases made through Improvyn (“we,” “us,” or “our”).

By purchasing any product or service from Improvyn, you agree to this Refund Policy.

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1. Digital Products (Courses, Downloads, Memberships)

Due to the immediate access and digital nature of these products, all sales of digital products are generally final and non-refundable.

This includes, but is not limited to:

  • Online courses

  • Digital downloads (workbooks, guides, PDFs, templates)

  • Membership access

  • Coaching materials delivered digitally

We do not offer refunds for:

  • Change of mind

  • Lack of usage

  • Failure to complete a course or program

  • Accidental purchases

If you experience a technical issue accessing a digital product, please contact us and we will make reasonable efforts to resolve the issue.

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2. Physical Products (Books, Journals, Planners, Merchandise)

We want you to be satisfied with your purchase.

Physical products may be eligible for a refund, return, or replacement under the following conditions:

Eligible situations:

  • Item arrives damaged or defective

  • Incorrect item was shipped

  • Manufacturing error or print issue

Return window:

Requests must be submitted within 30 days of delivery.

Condition requirements:

Returned items must be unused and in original condition unless the return is due to damage or defect.

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3. Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

  • Digital products

  • Downloadable content

  • Membership access

  • Personalized or custom-made items (if applicable)

  • Items marked as final sale

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4. Refund Process

To request a refund or return, you must contact us at:

Email: contact@improvyn.com

Please include:

  • Order number

  • Proof of purchase

  • Description of the issue

  • Photos (if the item is damaged or incorrect)

Once your request is reviewed, we will notify you of approval or rejection.

If approved, refunds will be issued to your original payment method within a reasonable timeframe, depending on your bank or payment provider.

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5. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (such as sending the wrong item or a defective product).

Customers are responsible for return shipping costs unless otherwise stated.

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6. Late or Missing Refunds

If you have not received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us.

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7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website.

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8. Contact Information

If you have any questions about this Refund Policy, please contact:

Improvyn

Email: contact@improvyn.com

Website: www.improvyn.com